Case Study: Magnus Health reduces onboarding time by 40% and improves K–12 student health record management with Pendo

Magnus Health uses Pendo to help K-12 schools improve student health record management

Magnus Health provides an online platform that helps independent K–12 schools and parents manage student health and athletic forms. Facing uncertainty about how customers actually used their product—and wanting to improve onboarding and spot early signs of churn—Magnus sought quantitative insights beyond subjective feedback.

They implemented Pendo to track usage with heat maps, paths, funnels and metrics like NPS and frequency, building a holistic customer health score and collecting in-app feedback. Using Pendo’s guides and walkthroughs to automate basic onboarding tasks, Magnus reclaimed about 10–12 hours per month, cut average onboarding time by 40%, and increased hands-on engagement while giving account teams objective product data.

Magnus Health

Rich Hopewell

Director