Case Study: Sherpany improves onboarding, user satisfaction, and retention with Pendo

How Pendo helps Sherpany guide business leaders to meeting success

Sherpany, the meeting management platform used by more than 5,000 business leaders across 200+ organizations in Europe, wanted to improve onboarding and help users get more value from its product as it scaled. Its manual, face-to-face training approach was no longer sustainable, so the company turned to Pendo to deliver a better in-app product experience.

Pendo implemented in-app guides, tooltips, walkthroughs, and surveys to automate onboarding, support multilingual training at scale, and gather user feedback and usage insights. The results included a seamless onboarding flow, more productive product adoption, in-app surveys that were 100x more successful than email, and a 10% lift in user testing recruitment, helping Sherpany improve customer satisfaction, usage, and retention.

Sherpany

Nina Hoeberichts

Customer Experience Specialist