Case Study: HR Acuity drives AI adoption and in-app content engagement with Pendo

Driving AI adoption and content engagement in-app

HR Acuity, an employee relations platform, was struggling to help users find and engage with its large library of educational content. With important resources buried under cluttered inboxes and users hesitant to adopt new AI features, the team needed a better way to communicate targeted messages and drive awareness inside the product. They turned to Pendo’s in-app guides to improve in-app engagement.

Using Pendo, HR Acuity delivered tailored communications directly within the application and introduced olivER, an AI-powered employee relations assistant, with approachable in-product messaging. The result was a more effective way to surface relevant content and build trust in AI, helping increase user awareness and engagement. Pendo enabled HR Acuity to target specific users with low-code guides and make the experience more visible and engaging.

HR Acuity

Mimi Larkin

VP of Product Enablement