Case Study: Dispatch achieves 25% increase in key feature usage with Pendo

Dispatch provides a complete workflow for users

Dispatch is a workforce management and operations platform for home services brands that helps field workers get jobs done. Product manager Sam Robinson needed a way to drive adoption of the platform’s full workflow—users weren’t discovering or using key features—and wanted in-app walkthroughs combined with analytics to pinpoint and fix gaps.

Pendo provided targeted in-app guides and analytics that highlighted unused essential features and delivered help at the right moment, driving a 25% increase in key feature usage. Support and customer success teams now use Pendo guides to communicate with customers independently, reducing reliance on engineering.

Dispatch