Case Study: Restaurant365 achieves 95% mobile app adoption and streamlined onboarding with Pendo

How Restaurant365 makes restaurants more resilient with improved mobile onboarding and customer communication

Restaurant365 provides an all-in-one platform that consolidates POS, payroll, scheduling, vendor management and accounting for restaurants. Rapid growth—doubling revenue, customers, and headcount year over year—created an urgent need for consistent customer communication and scalable onboarding, especially for a new mobile app used by thousands of restaurant employees.

Using Pendo (Guides, Analytics), R365 rolled out in-app release notes, tooltips, and mobile walkthroughs plus analytics integrated with Salesforce to monitor engagement and flag at-risk customers. The company created nearly 800 guides (593 tooltip-style guides viewed over 5 million times), achieved 95% adoption of the new mobile app across 22,000 employees, slashed training/support needs, and improved proactive churn prevention and overall user experience.

Restaurant365

Joe Hannon

Product Manager