Case Study: SabeeApp streamlines feedback and improves customer communication with Pendo Feedback

How SabeeApp uses Pendo’s roadmapping feature to communicate with their customers

SabeeApp is a global, cloud-based hotel management platform serving a wide range of accommodation types. They struggled with a manual, time-consuming feedback process—teams “shoulder-tapped” product owners, ideas piled up in an unstructured online notebook, decisions lacked data, and customers had no clear way to see what SabeeApp was building or who had requested features.

SabeeApp implemented Pendo Feedback for roadmapping and customer voting, migrated past requests into a centralized system, and gave sales and support direct access to submit ideas. The result: streamlined intake and prioritization using real customer data, major time savings for support, and transparent monthly sprint roadmaps that let customers track request status and future plans.

SabeeApp

Thomas Kiss

Product Owner