Case Study: LawVu achieves 70% faster VoC reporting with Pendo

How LawVu uses Pendo’s AI-driven insights to speed up VoC reporting by 70%

LawVu needed a faster way to gather and manage customer feedback for product discovery and innovation, since chasing input across multiple tools and departments was time consuming. The company turned to Pendo, using Pendo Listen to streamline feedback management and make Voice of Customer reporting more efficient.

With Pendo Listen’s AI-generated summaries and built-in feedback tools, LawVu gained reliable insights that now inform its product roadmap and UX improvements. The Ideas Portal also let customers vote on features, reducing manual validation work and speeding up reporting by 70%, while making the process more scalable and user-driven.

LawVu

Jonny Lim

Design Researcher