Case Study: Filevine achieves faster, data-informed product decisions with Pendo

Making a culture of feedback the law of the land

Filevine, a passionate legal software company, was struggling to keep up with a growing volume of customer ideas and feedback. Its team needed a better way to collect, organize, and analyze user input alongside behavioral data, so feedback wouldn’t disappear into a “black hole.” Filevine turned to Pendo, using Pendo Feedback to help manage this challenge.

With Pendo Feedback, Filevine created a single source of truth for customer feedback and connected qualitative comments with quantitative usage metrics. The result was stronger customer trust, faster product decisions, and a big boost in team efficiency—research that once took 40 to 50 hours can now be done quickly with Pendo reports, significantly reducing research time and speeding product development.

Filevine

Mary Lyon

Director of Product Feedback