Case Study: MPOWR Envision achieves 20/20 customer visibility and drives adoption with Pendo

How Pendo took MPOWR Envision from operational blindness to 20/20 vision

MPOWR Envision, a platform that helps organizations align teams around living strategic plans, was suffering from “data spaghetti” — fragmented analytics across Google Analytics, WalkMe, Salesforce and more that left the team operationally blind. Product and customer success leaders couldn’t reliably see how users engaged, why trial users weren’t converting, or which accounts were at risk, which drove reactive behavior and churn.

By implementing Pendo for product analytics, in‑app messaging, NPS and integrations with Salesforce and G2, MPOWR Envision unified usage and feedback data into account-level dashboards. Customer Success gained proactive visibility into health and adoption, the team drove feature adoption and collected reviews/case studies, and leadership identified high-potential verticals — delivering a 360° view of customers, improved retention and a growth flywheel with far less development overhead.

MPOWR

Matt Heggelund

Product Manager