Case Study: BigChange achieves a 33% increase in feature adoption with Pendo

BigChange drives a 33% increase in feature adoption with Pendo

BigChange, a field service management software provider, needed better visibility into feature usage and a way to improve onboarding and customer education without putting extra strain on engineering. To solve this, BigChange turned to Pendo and its all-in-one app experience platform, including product analytics and in-app guidance.

With Pendo, BigChange’s product team could track usage directly, reduce manual analytics work for developers, and launch a centralized Resource Center for guides, announcements, and release notes. The company also used Pendo insights to promote a webinar on underused features, which led to a 33% increase in usage across key accounts that attended.

BigChange

Jonathan Isaacs

Product Marketing Manager