Case Study: Ferguson cuts Salesforce training costs with Pendo

Ferguson cuts Salesforce training costs for 2,500 employees with Pendo

Ferguson, a leading provider of HVAC, plumbing, and industrial services, needed a better way to onboard and train more than 2,500 employees after moving to Salesforce. Without a prior CRM system, the company struggled to give customer-facing associates timely guidance without overwhelming them, and traditional out-of-app training often went unnoticed or was quickly forgotten.

Ferguson implemented Pendo to deliver in-app guidance and support directly in Salesforce. With Pendo, employees spent less time searching for information and more time serving customers, while feeling more comfortable and confident in the system. The result was lower Salesforce training costs, improved adoption, and better support for Ferguson’s broader employee experience and tech ROI goals.

Ferguson

Amy Beal

Director, Business Learning