Case Study: WebPT achieves 75% faster telehealth launch and 100% touchless onboarding with Pendo

WebPT launches telehealth product in a quarter of the time with Pendo

WebPT, a leading physical therapy management platform, faced an urgent challenge when COVID-19 shuttered clinics and demand for remote care spiked overnight. Product leader Scott Hebert had to pivot the roadmap to deliver a telehealth solution quickly, compressing a typical month-long rollout into days while still ensuring targeted sampling and measurable adoption.

Using Pendo’s in-app guides, segmentation, and real-time analytics, WebPT delivered a touchless onboarding experience that guided users to self-adoption without extra engineering or support overhead. The team launched a full telehealth offering in under a week—reducing launch time by about 75%—reached 75% of the target user base in seven days, onboarded 100% of accounts, kept support tickets at normal levels, and surpassed internal adoption targets.

WebPT

Scott Hebert

Director of Product Management