Case Study: AgoraPulse reduces churn with Pendo Feedback

How AgoraPulse reduced churn with Pendo Feedback

AgoraPulse helps thousands of businesses manage their social media presence, track analytics, and grow their audiences. They were drowning in daily product feedback with no way to track requests or communicate status to customers, which made it hard to close the loop and contributed to avoidable churn.

In a few hours they added Pendo Feedback as an in‑product button that directs customers to a shared dashboard for submitting, prioritizing and tracking requests, viewing a public roadmap and release log, and receiving automated updates. The change centralized input for product, support and customers, freed support time, enabled data‑driven prioritization, improved communication, and helped reduce churn as customers could see what’s planned and feel heard.

AgoraPulse

Emeric Ernoult

Chief Executive Officer