Case Study: SiteCompli achieves a 20x increase in feature adoption and 47% increase in user engagement with Pendo

SiteCompli used Guides to increase feature adoption by 20x

SiteCompli is a property operations and real-estate compliance platform that serves users from executives to building superintendents. As the product expanded beyond its original NYC-focused offering, the company faced low visibility into feature usage, difficulty driving adoption among largely paper-based customers, and a need for a flexible onboarding program during a major platform migration.

By using Pendo analytics, targeted email drips and in‑app guides, SiteCompli identified key features tied to power users and actively promoted them—email campaigns increased adoption of the “Sync my Calendar” feature by 287% and in‑app guides boosted usage by 2000% among exposed users—contributing to a 20x increase in overall feature adoption. They also shortened onboarding to a 6‑step walkthrough with an intro video and iterated based on data, yielding a 47% month‑to‑month rise in user engagement.

SiteCompli

Kristen Hariton

Product Markering Manager