Case Study: PagerDuty achieves a 700% increase in onboarding engagement with Pendo

How PagerDuty views user data

PagerDuty, the fast-growing SaaS incident‑response platform, needed a better way to onboard users and measure product success. UX Director Jeff Lopes sought an in‑app guidance and analytics tool after low webinar attendance (just 10–20 registrants) and a desire to ensure users scaled with the product.

PagerDuty implemented Pendo’s in‑app guides and analytics: guides prompted webinar signups and raised registrations to over 120 (a 700% increase in onboarding engagement), and polling during beta launches created a tight feedback loop. Pendo’s behavioral analytics also let the team observe users in their native environment and set clear, data‑backed success metrics.

PagerDuty

Jeff Lopes

Director