Case Study: IHS Markit drives feature adoption and reduces technical debt with Pendo

IHS Markit rolls out new UI, identifies under-used features to sunset with Pendo

IHS Markit’s iLEVEL is a cloud-based platform for private market investors that needed to roll out a new web UI while managing a decade of legacy features and technical debt. The team’s challenges were to drive adoption of new functionality, collect real-time user feedback during beta, and identify underused features that could be safely retired.

By using Pendo’s in-app guides and analytics, the team gathered actionable beta feedback, prioritized a missing critical feature, delivered guided walkthroughs to boost adoption, and measured feature and browser usage to prioritize fixes and sunsetting. The result was faster, more consistent feature adoption, data-driven decisions about retiring low-value functionality, reduced technical debt, and smoother client transitions.

IHS Markit

Pallavi Pal

Associate Director of Product