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3M
Kirsten Salmanowicz
Senior Manager, Global Media Tech & Governance
Sprinklr
Sprinklr is the first unified customer experience management platform for the enterprise. They help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel - at scale.
Case Studies
Showing 169 Sprinklr Customer Success Stories
How AAA Club Alliance Saved Over $1 Million in Annual Efficiencies with One Unified Social Platform
AAA Club Alliance
Lori Seaman
Digital Marketing, Center of Excellence
How Acer streamlines its workflow across global markets to improve customer experience
Acer
Manolo Winkler
Head of Global Social Media
How AIDA Cruises keeps the love alive — through good times and bad
AIDA Cruises
Kea Hansen
Social Media Specialist
How AkzoNobel UK Reduced Response Times by 80% and Increased Engagement by 172%
AkzoNobel UK
Caylee O’neill
Knowledge Manager
How Alamo Drafthouse fell in love with Sprinklr
Alamo Drafthouse Cinema
Casey Warnick
Social Media Director
How Allstate Uses Social Recruiting to Attract the Next Generation of Talent
Allstate
Jessica Masterson
Manager, Employment Brand & Diversity Recruiting
Largest student housing company builds its brand across hundreds of communities
American Campus Communities
Rachel Cox
Vice President, Property Marketing
An American manufacturing company drives engagement with influencers and customers
American Manufacturing Company
Technology company uses voice of customer insights to improve CX — and its products
American Technology Company
Arada conquers a new real estate market, slashes response times by 56%
Arada
Vaibhav Asaikani
Marketing Analytics Manager
How innovative technology is revving up the customer experience in the auto insurance industry
Auto Insurance Agency
Autopass elevates the customer experience, cuts case resolution time by 97%
Autopass
Heloísa Magalhães
Customer Experience Supervisor
How Be The Match uses social media to help save lives
Be The Match
Ryan Pena
Social Media Strategist
How BMO’s innovative social media advocacy and sales enablement structure drives bottom-line impact at scale
BMO
Nick Nunes
Director of Enterprise Social Media
How boAt keeps customers at the heart of its business with Modern Care
boAt
Pankaj Raut
Vice President of Supply Chains
From cart abandonment to conversion: How boAt mastered conversational commerce
boAt
Shashwat Singh
Chief Information Officer
Booking.com uses Sprinklr Comment Moderation to manage customer experience at scale on TikTok
Booking.com
Corina Bordeianu
Social Media & Consumer Insights
How Boston University bolsters engagement through social channels to support the next generation of leaders
Boston University
Dave McDonald
Associate Director, Social Media
How Brookdale Senior Living makes human connections with a scalable digital strategyHow Brookdale Senior Living makes human connections with a scalable digital strategy
Brookdale Senior Living
Kristin Puckett
Senior Director of Social Media Strategy and Brand
Unifying brands, agencies, and people with Sprinklr Service
BSH Home Appliances Group
Julia Reichert
Senior Global Social Media Manager
Burger King turns up the sizzle on TikTok Spark ads
Burger King
Burnley Football Club wins competitive advantage, increases social media engagement by 54%
Burnley Football Club
Nathan Kavanagh
Insights Manager
Capital University accelerates impact on social, boosts engagement by 164%
Capital University
Kyla Primmer
Social Media Manager
How Castrol USA Created 370 Million Impressions Through Social Media
Castrol USA
How Cdiscount uses Modern Care to analyze customer support interactions at scale and improve the customer experience
Cdiscount
Louis Brun-Ney
Director of Customer Service
Sprinklr Helps the Census Bureau Create a Strong Social and Engagement Strategy
Census Reimagined
How Chick-fil-A Listened to Fans and Successfully #BroughtBackTheBBQ
Chick-fil-A
Choice Hotels - Customer Case Study
Choice Hotels
Cisco empowers its employees to serve as brand advocates
Cisco
Sabah Kadir
Community and Social Media Manager
Clemson University powers academic research and trains the next generation of social media professionals with Sprinklr
Clemson University
Brandon Boatwright
Assistant Professor and Director
How Isabelle Garson went from video store clerk to Cookies' social media manager
Cookies
Isabelle Garson
Social Media Manager
Corning slashes cost per acquisition by 55%
Corning
Randy Whitehead
Digital Marketing Content Specialist
Costa Cruises sets sail, responding to inbound messages 25% faster with the same crew
Costa Cruises
Antonella Clari
Head of Customer Satisfaction and Operations
Using Paid Social to Increase Sales by 150% on Black Friday
Dell
Michael Dell
Founder and Chief Executive Officer
Transforming business challenges through imaginative problem solving
Deloitte
How Denver International Airport built an always-on unified customer experience
Denver International Airport
Marco Toscano
Director of Customer Experience Projects
From tracks to tweets, Deutsche Bahn elevates social customer care
Deutsche Bahn
Andreas Kahle
Project Engineer
Deutsche Telekom rings in the future of CX with AI-powered CCaaS
Deutsche Telekom
Bianca Löwemann
Senior Innovation Manager
How Dignity Health Uses Sprinklr to Make Patients Happier
Dignity Health
Julie Rose
Social Media Manager
DTE Energy transforms customer service to earn loyalty and reduce case duration by 38%
DTE Energy
How Dubai Police creates happier and safer citizens
Dubai Police
Khalid Al Marri
Director of Social Media Section, Security Media Department
Middle Eastern fashion retailer delivers couture customer service powered by AI
Ecommerce Retailer
Middle Eastern retailer supercharges customer service and agent productivity with generative AI
Ecommerce Retailer
EGGER optimizes organic and paid social ads with Sprinklr
EGGER
Marija Mitrovic
Social Media Specialist
Energy company brings digital first approach to customer experience with AI
Energy Company
Estafeta improves customer support SLA by 60 percent and brings best-in-class logistical services to omnichannel experience
Estafeta
Paul Fasterling
Digital Marketing Coordinator
Eversource lights up social customer care at scale
Eversource
Matt Chagnon
Senior Social Media Strategist
How Evri used Modern Care Lite to boost its customer response rate by more than 3,000% without increasing headcount
Evri
Sam Walker
PR & Brand Reputation Manager
Ferrara Candy connects with fans to make every sweet snacking moment memorable
Ferrara Candy
Brian Camen
Senior Director of Media, Content and Public Relations
Finance and insurance brand tackles a 110% surge in messages with the power of AI
Finance, Insurance, and Banking Corporation
Fintech company redefines customer service efficiency
Financial Technology Company
How Flowe uses a unified platform to reach a younger generation of banking customers
Flowe
Cristina Toniazzo
Happiness and Service Perspective Leader
How Fooji creates brand love and turns customers into forever fans
Fooji
Gregg Morton
Chief Executive Officer
How Gainsight boosted engagement and drastically cut down response times
Gainsight
David Derington
Manager of Success For Administrators
How Garmin's community manager embraces the chaos
Garmin
Automotive leader builds proactive outreach program to surprise and delight customers
Global Auto Manufacturer
Rising to the occasion global bakery saves 800 workdays in a year with Sprinklr
Global Bakery Company
Global clothing retailer reduces case handling time and boosts customer satisfaction
Global Clothing Retailer
How do you drive a complex social media operation with a simple tool
Global Energy Company
Global entertainment giant doubles down on Snapchat ad campaigns
Global Entertainment Company
Optical solutions company builds one-to-one relationships and boosts customer satisfaction
Global Optical Solutions Company
Global tech company speeds up issue detection by 60 days
Global Technology Company
Global telecommunications company improves engagement rate while reducing human error
Global Telecommunications Company
Global textile company delivers its sustainability message to consumers around the world
Global Textile Company
How do you streamline a marketing process that has more workstreams than it can count
Global Tobacco Company
GO Telecom dials up customer delight, improves first response time by 90%
Go Telecom
Salman Saad Alghamdi
Customer Care Supervisor
How Groupon Manages Relationships With 15 Million Followers
Groupon
Paul Matson
Head of Content & Social Media
How Groupon reimagined customer engagement to stay agile and protect its brand during the pandemic and beyond
Groupon
Tricia Higgins
Head of Global Social Media Operations
Gulf Bank’s happy returns investing in agent and customer satisfaction
Gulf Bank
Mursi Mahmud
Head of Customer Contact Center
How Havas Media Group delivers digital innovation for clients, external agencies, and internal teams
Havas Media Group
Alice Martinier
VP Director, Trading Operations
Weight care startup quickly scales social support to serve growing number of customers and prospects
Healthcare Startup
How Heartland Dental Manages 800+ Social Media Accounts to Drive Effective Patient Care
Heartland Dental
Briana Stewart
Community Relations Representative
How Herning2022 leverages the value of social listening
Herning2022
Charlotte Wetche
Head of Marketing
How High Five put the FOMO in marketing
High Five
Evan Carroll
Founder Marketing Conference
Home Centre Middle East transforms customer service on social channels
Home Centre
Minna Pauly
Assistant Manager
How Honda unified customer care in new era of online car sales
Honda
Yoshiaki Inoue
Chief of Honda ON
How Hostplus uses social listening and engagement to improve member responsiveness
Hostplus
Stuart Wilkinson
Group Executive Strategy & Transformation
How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign
HP
Gene Paek
Global Head of Digital Experience & Innovation Company
Hyatt builds customer loyalty by putting care at the heart of its business
Hyatt
Julia Vander Ploeg
Global Head of Digital and Technology
HyperSpace transforms social media management, improves engagement by 642%
HyperSpace
Jumana Al-Salim
Marketing Manager
How IKEA stays ahead of the game: Inside the retail giant's global media and brand health monitoring strategy
IKEA
Ferencz Thuroczy
Global Social Media Director
Partner Spotlight with Raffaella Pierpaoli from Intarget the mastermind behind content and social strategy
InTarget
Raffaella Pierpaoli
Head of Content and Social
How the International Committee of the Red Cross uses social listening to navigate crisis and deliver aid
International Committee of the Red Cross
Jackson Hewitt improves efficiency and boosts star ratings
Jackson Hewitt
Jason Bergstrom
Sr. Director, Client Care & Operations Support
Jumia harnesses AI to transform Africa’s leading online marketplace
Jumia
Hanan El Matarawy
Group Vice President of Business Products
Non-profit organization uses AI to strengthen human connection on social media
Large Non-Profit Organization
Transportation solutions provider hits the fast lane, unifies data across all operations
Large Transportation Solutions Provider
Latin American telecom slashes support costs and boosts sales in WhatsApp
Latin American Telecommunications Company
How Do You Turn a Product Anomaly Into an Opportunity With Your Communications?ortunity with your communications
Leading Computer Technology Company
Leading European Telecommunications Company - Customer Case Study
Leading European Telecommunications Company
Leading Telecommunications Company - Customer Case Study
Leading Telecommunications Company
How one university conquered silos to raise the bar for student communication
Leading University
How Lenovo used real-time Twitter data to break through the noise at CES
Lenovo
How Lenovo creates a holistic social media strategy with Sprinklr Advocacy
Lenovo
Alli Soule
Social Education and Advocacy Manager
How Sprinklr and LinkedIn enable a highly-scalable and seamless campaign management experience
LSU Athletics scores big, generates $13 million in earned value on social media
LSU
Cody Worsham
Chief Brand Officer
Soaring customer service luxury airline innovates on social channels
Luxury Airline
Luxury car company conquers the common name game in social listening
Luxury Car Company
Banking on brilliance M&T Bank's social media triumph
M&T Bank
Shannon Truax
Senior Vice President of Social Media
Marico drives global digital transformation
Marico
Juhi Singh
Head International Ecom
How McDonald’s Used Sprinklr to Transform Its Business
McDonald's
Matthew Tennant
Global Director of Social Media
How McDonald’s uses competitive insights to stay one step ahead
McDonald's
Sneha Jain
Global Social Data Intelligence Manager
How McDonald’s All Day Breakfast reversed 14 quarters of decline
McDonald's
Paul Matson
U.S. Director of Social Media
How McDonald’s Uses Sprinklr Smart Alerts for Crisis Management and Research
McDonald's
Jola Oliver
Director, Global Social Media Intelligence
Microsoft’s social intelligence team turns data into insights with Sprinklr
Microsoft Corporation
Allie Webster
Market Research Manager
Microsoft navigates social chatter to create meaningful customer experiences, at scale
Microsoft Corporation
Katrina Munsell
Director, AI and Innovation
A Middle Eastern telecommunications company reduces case resolution time by 93% with Sprinklr Service
Middle Eastern Telecommunications Company
Miral Destinations redefines luxury CX in destination hospitality
Miral Destinations
Fergus Bugg
Senior Vice President of Guest Experience
How Mobily innovates to provide customer-centric care across social channels
Mobily
Mubarak Alharbi
Digital Experience General Manager
How Moen Became a Leader in Style, Service, and Social
Moen
Brittany Neish
Senior Social Strategist
Multinational electronics corporation increases customer satisfaction by four points with AI
Multinational Electronics Corporation
Multinational electronics corporation reduces customer service response times during the busiest shopping season of the year
Multinational Electronics Corporation
Global technology company transforms customer care with AI-powered OCR bot
Multinational Electronics Corporation
Nissan's Mike Disser brings passion for customer service to social media
Nissan North America
Mike Disser
Consumer and Direct Marketing Manager
How Norse launched an omnichannel customer service solution in minutes using Sprinklr Modern Care Lite
Norse Atlantic Airways
Andrew Hodges
Chief Commercial Officer
Northwestern Mutual used Sprinklr AI to power its most successful social campaign ever
Northwestern Mutual
Whitney Magnuson
Senior Director, Social Marketing
Grab your phone and an oat drink latte: Here’s how Oatly wows fans on TikTok
Oatly
Catalina Östrell
Paid Social & Digital Media Lead
How Performics unifies real-time campaign execution across 6 digital channels
Performics
Christian Arrington
Media Director
PMI transforms digital asset management workflows with 10x speed boost
Philip Morris International
Gurdip Jamal
Solutions Manager, Social
How Philips uses Sprinklr to work with 100 agency partners across the globe
Philips
Anna Stoiloudi
Social Media Manager
Pillar Marketing Corporation boosts brand equity, drives $1 million in incremental revenue
Pillar Marketing
Ben Mason
Founder and CEO
Planet Fitness pumps up the customer experience with Sprinklr AI+
Planet Fitness
Kara Seymour
Reputation Manager
How Prada Group leads digital innovation for luxury brands
Prada
Lorenzo Bertelli
Marketing Director
From listings to likes Property Finder boosts earned engagement by 127%
Property Finder
Sherif Abdou
Senior Social Media Manager
PROS enhances team collaboration, optimizes campaign management
PROS Holdings, Inc
Leah Brown
Senior Manager of Digital Marketing
Realtime Agency optimizes LinkedIn ad spend, increasing lead volume by 37% while reducing cost per lead by 19%
Realtime Agency
Scott Keegan
Social Media Practitioner
European retail company creates best-in-class customer experience and saves 100 hours a month
Retail Company
Kiki Varga's creative journey from tattoo artistry to Roche's social media team
Roche
Kiki Varga
Digital Support Specialist
How Sam’s Club unified social customer care with a social-first digital presence
Sam’s Club
Sabrina Callahan
Senior Director of Brand and Social Marketing
Santander UK Anchors the Customer Experience in Social Media
Santander UK
Chris Parker
Senior Social Media Manager
The Secret Behind SAP’s World-Class Social Media Strategy
SAP
Elizabeth Hill
Vice President of Social Channels
How Social Media Fuels Digital Transformation at Shell
Shell
Americo Silva
Global Head of Digital and Social Media
Shiseido Japan boosts overall owned media account performance by 244%
Shiseido
Yuya Chiba
Assistant Brand Manager Makeup Digital Marketing Strategy Group
How Solvay Uses Social To Tell A Powerful Story
Solvay
Vincent Colegrave
Head of Digital & Social
How Sonos Established Itself as a Leader in Home Audio
Sonos
Donna Queza
Global Paid Social Media Lead
How Sonos Built a Personalized Product Launch Strategy
Sonos
Rachel Lawton
Global Social Media Manager
How Sonos improved ROAS at scale with Sprinklr
Sonos
Ingrid Harris
Marketing Manager
How do you make your digital footprint feel like a thumbprint
Sports Apparel Company
How Stage Entertainment runs the show with AI-powered insights
Stage Entertainment
Nino van Zandwijk
Social Media Specialist
How Standard Chartered humanizes the digital customer experience with Sprinklr
Standard Chartered
Aalishaan Zaidi
Global Head, Personal Banking
How Starwood Maps Social Data to Create the Ultimate Guest Experience and Drive Loyalty Beyond Reason
Starwood
Marcella Nicotera
Director of Eservice & Social Customer Care
How Talpa used Sprinklr to drive social engagement on the Voice globally
Talpa
Bluette Sjardin
VP Online Channels
How TCS Interactive’s Maz Nadjm leads AI-powered digital innnovation to elevate customer experiences
TCS Interactive
Maz Nadjm
Global Social Media and Generative AI Practice
Tech company empowers global employees as brand advocates and thought leaders
Technology Company
TedxPortland - Customer Case Study
TEDxPortland
Samuel A. Baker
Content & Experiences, Core Organizing Team
Telefônica Vivo Brasil scales customer service on social channels with Sprinklr AI
Telefônica Vivo
José Reginaldo
Senior Manager of Customer Experience
How the Arnott’s Group strengthens brand trust by building direct relationships and listening to their consumers
The Arnott’s Group
Sean McLintock
Director Data and Analytics
The Met Police leverages Sprinklr to meet growing demand for services on social channels
The London Metropolitan Police
Christopher Gooch
Head of Digital
How the Loop Loft Boosted ROI by 400%
The Loop Loft
Ryan Gruss
CEO
The News Movement uses social listening to reach a new generation of consumers on social channels
The News Movement
Valentina Park
Head of Audience
How Transcosmos Improved Social Advertising Campaign Management Efficiency by Over 60%
Transcosmos
Erika Kojima
Social Ads, Internet Promotion Dept
Translink delivers first-class passenger experience, reduces average case handling time by 36%
Translink
Mo McCauley
Social and e-Commerce Manager
TrueBlue staffs up customer service on social channels
TrueBlue
Tyler Mason
Social Media Specialist
How TSB enhances customer experience while reducing overhead costs
TSB
Ravi Mitra
Social Media Manager
How Uber achieves industry-leading SLA and response times
Uber
John Marston
Global Head of Social Media Care, External Tools, and Systems Administration
How Ubisoft leveraged one unified marketing platform to increase ROI on organic social content
Ubisoft
Alexis
Associate Director of Social Media Publishing
Delivering high quality service is integral to U-Haul
Uhaul International
Toni Jones
Social Media Director
UM boosts ad campaign engagement while cutting cost per view by 50%
UM
Srinivas Rao
Performance Lead
How University of Phoenix Drove 91% Positive Sentiment on Social
University of Phoenix
Victoria Ryan
Social Media Community Manager
Streamlining success Utility Warehouse scales partner support with Sprinklr Service Advanced
Utility Warehouse
Sean McManamon
Network Relationship Manager
How Vimeo Optimized Spend and Reduced Budget Allocation Time by 75% With Sprinklr
Vimeo
Aaron Clossey
Senior Manager Social and Content Marketing
Vodafone Germany brings efficiencies in social ads workflow with Auto Boost
Vodafone
Annika Laurien
Senior Digital Media Manager
How Vi reimagined digital care during a 2x surge in social interactions during the pandemic
Vodafone Idea Limited
Ashish Sharma
Executive Vice President, Customer Services
Vi increases positive online reviews for in-store experiences by 40%
Vodafone Idea Limited
Ashish Sharma
Executive Vice President, Customer Services
WalkMe ensures digital ROI with help from Sprinklr’s Modern Advertising & integrated Salesforce first-party data
WalkMe
Asher Yiftachel
Head of Paid Acquisition
How a Global Computer Leader Embraced China’s Customer Care Channel of Choice
Wells Fargo ensures a consistent voice and seamless customer experience across all social channels
Wells Fargo
David Encizo
VP, Social Media Marketing Technology and Operations
How YG Entertainment harnesses global fandom with greater social media visibility
YG Entertainment
Ethan Sunguk Song
Head of Platform Group
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