Sprinklr B2B Case Studies & Customer Successes

How 3M pioneers exceptional customer experiences

3M

Kirsten Salmanowicz

Senior Manager, Global Media Tech & Governance

How AAA Club Alliance Saved Over $1 Million in Annual Efficiencies with One Unified Social Platform

AAA Club Alliance

Lori Seaman

Digital Marketing, Center of Excellence

How Acer streamlines its workflow across global markets to improve customer experience

Acer

Manolo Winkler

Head of Global Social Media

How AIDA Cruises keeps the love alive — through good times and bad

AIDA Cruises

Kea Hansen

Social Media Specialist

How AkzoNobel UK Reduced Response Times by 80% and Increased Engagement by 172%

AkzoNobel UK

Caylee O’neill

Knowledge Manager

How Alamo Drafthouse fell in love with Sprinklr

Alamo Drafthouse Cinema

Casey Warnick

Social Media Director

How Allstate Uses Social Recruiting to Attract the Next Generation of Talent

Allstate

Jessica Masterson

Manager, Employment Brand & Diversity Recruiting

Largest student housing company builds its brand across hundreds of communities

American Campus Communities

Rachel Cox

Vice President, Property Marketing

An American manufacturing company drives engagement with influencers and customers

American Manufacturing Company

Technology company uses voice of customer insights to improve CX — and its products

American Technology Company

Arada conquers a new real estate market, slashes response times by 56%

Arada

Vaibhav Asaikani

Marketing Analytics Manager

Aramex delivers world-class CX with AI-powered CCaaS and 24/7 customer care

Aramex

Cary Lawton

Customer Experience Director

How Athena keeps brands cool when the heat is on

Athena Global Advisors

Seana Siekman

Vice President, Analytics & Optimization

How innovative technology is revving up the customer experience in the auto insurance industry

Auto Insurance Agency

Autopass elevates the customer experience, cuts case resolution time by 97%

Autopass

Heloísa Magalhães

Customer Experience Supervisor

How Be The Match uses social media to help save lives

Be The Match

Ryan Pena

Social Media Strategist

How BMO’s innovative social media advocacy and sales enablement structure drives bottom-line impact at scale

BMO

Nick Nunes

Director of Enterprise Social Media

How boAt keeps customers at the heart of its business with Modern Care

boAt

Pankaj Raut

Vice President of Supply Chains

How boAt mastered conversational commerce

boAt

Shashwat Singh

Chief Information Officer

Booking.com uses Sprinklr Comment Moderation to manage customer experience at scale on TikTok

Booking.com

Corina Bordeianu

Social Media & Consumer Insights

How Boston University bolsters engagement through social channels to support the next generation of leaders

Boston University

Dave McDonald

Associate Director, Social Media

How Brookdale Senior Living makes human connections with a scalable digital strategyHow Brookdale Senior Living makes human connections with a scalable digital strategy

Brookdale Senior Living

Kristin Puckett

Senior Director of Social Media Strategy and Brand

Unifying brands, agencies, and people with Sprinklr Service

BSH Home Appliances Group

Julia Reichert

Senior Global Social Media Manager

Burger King turns up the sizzle on TikTok Spark ads

Burger King

Burnley Football Club wins competitive advantage, increases social media engagement by 54%

Burnley Football Club

Nathan Kavanagh

Insights Manager

Capital University accelerates impact on social, boosts engagement by 164%

Capital University

Kyla Primmer

Social Media Manager

How Castrol USA Created 370 Million Impressions Through Social Media

Castrol USA

How Cdiscount uses Modern Care to analyze customer support interactions at scale and improve the customer experience

Cdiscount

Louis Brun-Ney

Director of Customer Service

Sprinklr Helps the Census Bureau Create a Strong Social and Engagement Strategy

Census Reimagined

How Chick-fil-A Listened to Fans and Successfully #BroughtBackTheBBQ

Chick-fil-A

Choice Hotels - Customer Case Study

Choice Hotels

Cisco empowers its employees to serve as brand advocates

Cisco

Sabah Kadir

Community and Social Media Manager

Clemson University powers academic research and trains the next generation of social media professionals with Sprinklr

Clemson University

Brandon Boatwright

Assistant Professor and Director

How Isabelle Garson went from video store clerk to Cookies' social media manager

Cookies

Isabelle Garson

Social Media Manager

Corning slashes cost per acquisition by 55%

Corning

Randy Whitehead

Digital Marketing Content Specialist

Costa Cruises sets sail, responding to inbound messages 25% faster with the same crew

Costa Cruises

Antonella Clari

Head of Customer Satisfaction and Operations

Using Paid Social to Increase Sales by 150% on Black Friday

Dell

Michael Dell

Founder and Chief Executive Officer

Transforming business challenges through imaginative problem solving

Deloitte

How Denver International Airport built an always-on unified customer experience

Denver International Airport

Marco Toscano

Director of Customer Experience Projects

From tracks to tweets, Deutsche Bahn elevates social customer care

Deutsche Bahn

Andreas Kahle

Project Engineer

Deutsche Telekom rings in the future of CX with AI-powered CCaaS

Deutsche Telekom

Bianca Löwemann

Senior Innovation Manager

How Dignity Health Uses Sprinklr to Make Patients Happier

Dignity Health

Julie Rose

Social Media Manager

How Dow business intelligence transforms global market strategies through data

DOW

Beatriz Lima

Global Consumer & Market Insight

DTE Energy transforms customer service to earn loyalty and reduce case duration by 38%

DTE Energy

How Dubai Police creates happier and safer citizens

Dubai Police

Khalid Al Marri

Director of Social Media Section, Security Media Department

Middle Eastern fashion retailer delivers couture customer service powered by AI

Ecommerce Retailer

Middle Eastern retailer supercharges customer service and agent productivity with generative AI

Ecommerce Retailer

EGGER optimizes organic and paid social ads with Sprinklr

EGGER

Marija Mitrovic

Social Media Specialist

Energy company brings digital first approach to customer experience with AI

Energy Company

Estafeta improves customer support SLA by 60 percent and brings best-in-class logistical services to omnichannel experience

Estafeta

Paul Fasterling

Digital Marketing Coordinator

Eversource lights up social customer care at scale

Eversource

Matt Chagnon

Senior Social Media Strategist

How Evri used Modern Care Lite to boost its customer response rate by more than 3,000% without increasing headcount

Evri

Sam Walker

PR & Brand Reputation Manager

Ferrara Candy connects with fans to make every sweet snacking moment memorable

Ferrara Candy

Brian Camen

Senior Director of Media, Content and Public Relations

Finance and insurance brand tackles a 110% surge in messages with the power of AI

Finance, Insurance, and Banking Corporation

Fintech company redefines customer service efficiency

Financial Technology Company

How Flowe uses a unified platform to reach a younger generation of banking customers

Flowe

Cristina Toniazzo

Happiness and Service Perspective Leader

How Fooji creates brand love and turns customers into forever fans

Fooji

Gregg Morton

Chief Executive Officer

How Gainsight boosted engagement and drastically cut down response times

Gainsight

David Derington

Manager of Success For Administrators

How Garmin's community manager embraces the chaos

Garmin

Automotive leader builds proactive outreach program to surprise and delight customers

Global Auto Manufacturer

Rising to the occasion global bakery saves 800 workdays in a year with Sprinklr

Global Bakery Company

Global clothing retailer reduces case handling time and boosts customer satisfaction

Global Clothing Retailer

How do you drive a complex social media operation with a simple tool

Global Energy Company

Global entertainment giant doubles down on Snapchat ad campaigns

Global Entertainment Company

Global mining company scales operations while reducing case resolution time by 58%

Global Mining Company

Optical solutions company builds one-to-one relationships and boosts customer satisfaction

Global Optical Solutions Company

Global tech company speeds up issue detection by 60 days

Global Technology Company

Global telecommunications company improves engagement rate while reducing human error

Global Telecommunications Company

Global textile company delivers its sustainability message to consumers around the world

Global Textile Company

How do you streamline a marketing process that has more workstreams than it can count

Global Tobacco Company

GO Telecom dials up customer delight, improves first response time by 90%

Go Telecom

Salman Saad Alghamdi

Customer Care Supervisor

Transport agency goes viral on TikTok, redefines public sector social media

Government Transport Agency

How Groupon Manages Relationships With 15 Million Followers

Groupon

Paul Matson

Head of Content & Social Media

How Groupon reimagined customer engagement to stay agile and protect its brand during the pandemic and beyond

Groupon

Tricia Higgins

Head of Global Social Media Operations

Gulf Bank’s happy returns investing in agent and customer satisfaction

Gulf Bank

Mursi Mahmud

Head of Customer Contact Center

How Havas Media Group delivers digital innovation for clients, external agencies, and internal teams

Havas Media Group

Alice Martinier

VP Director, Trading Operations

Weight care startup quickly scales social support to serve growing number of customers and prospects

Healthcare Startup

How Heartland Dental Manages 800+ Social Media Accounts to Drive Effective Patient Care

Heartland Dental

Briana Stewart

Community Relations Representative

Heineken Brazil transforms customer care into strategic insights hub

Heineken

Carlos Dias

Senior Relationship Manager

How Herning2022 leverages the value of social listening

Herning2022

Charlotte Wetche

Head of Marketing

How High Five put the FOMO in marketing

High Five

Evan Carroll

Founder Marketing Conference

Home Centre Middle East transforms customer service on social channels

Home Centre

Minna Pauly

Assistant Manager

How Honda unified customer care in new era of online car sales

Honda

Yoshiaki Inoue

Chief of Honda ON

How Hostplus uses social listening and engagement to improve member responsiveness

Hostplus

Stuart Wilkinson

Group Executive Strategy & Transformation

How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign

HP

Gene Paek

Global Head of Digital Experience & Innovation Company

Hyatt builds customer loyalty by putting care at the heart of its business

Hyatt

Julia Vander Ploeg

Global Head of Digital and Technology

HyperSpace transforms social media management, improves engagement by 642%

HyperSpace

Jumana Al-Salim

Marketing Manager

How IKEA stays ahead of the game Inside the retail giant's global media and brand health monitoring strategy

IKEA

Ferencz Thuroczy

Global Social Media Director

Partner Spotlight with Raffaella Pierpaoli from Intarget the mastermind behind content and social strategy

InTarget

Raffaella Pierpaoli

Head of Content and Social

How the International Committee of the Red Cross uses social listening to navigate crisis and deliver aid

International Committee of the Red Cross

Jackson Hewitt improves efficiency and boosts star ratings

Jackson Hewitt

Jason Bergstrom

Sr. Director, Client Care & Operations Support

Jumia harnesses AI to transform Africa’s leading online marketplace

Jumia

Hanan El Matarawy

Group Vice President of Business Products

Non-profit organization uses AI to strengthen human connection on social media

Large Non-Profit Organization

Transportation solutions provider hits the fast lane, unifies data across all operations

Large Transportation Solutions Provider

Latin American telecom slashes support costs and boosts sales in WhatsApp

Latin American Telecommunications Company

How Do You Turn a Product Anomaly Into an Opportunity With Your Communications?ortunity with your communications

Leading Computer Technology Company

Leading European Telecommunications Company - Customer Case Study

Leading European Telecommunications Company

Multinational retailer boosts trust with smarter review management

Leading Multinational Retailer

Leading Telecommunications Company - Customer Case Study

Leading Telecommunications Company

How one university conquered silos to raise the bar for student communication

Leading University

How Lenovo used real-time Twitter data to break through the noise at CES

Lenovo

How Lenovo creates a holistic social media strategy with Sprinklr Advocacy

Lenovo

Alli Soule

Social Education and Advocacy Manager

How Sprinklr and LinkedIn enable a highly-scalable and seamless campaign management experience

LSU Athletics scores big, generates $13 million in earned value on social media

LSU

Cody Worsham

Chief Brand Officer

Soaring customer service luxury airline innovates on social channels

Luxury Airline

Luxury car company conquers the common name game in social listening

Luxury Car Company

Banking on brilliance M&T Bank's social media triumph

M&T Bank

Shannon Truax

Senior Vice President of Social Media

Marico drives global digital transformation

Marico

Juhi Singh

Head International Ecom

Transforming social media into a recruitment engine

Maximus

Dianne Henderson

Communications Manager, Social Media

How McDonald’s Used Sprinklr to Transform Its Business

McDonald's

Matthew Tennant

Global Director of Social Media

How McDonald’s uses competitive insights to stay one step ahead

McDonald's

Sneha Jain

Global Social Data Intelligence Manager

How McDonald’s All Day Breakfast reversed 14 quarters of decline

McDonald's

Paul Matson

U.S. Director of Social Media

How McDonald’s Uses Sprinklr Smart Alerts for Crisis Management and Research

McDonald's

Jola Oliver

Director, Global Social Media Intelligence

How MGM Resorts leverages UGC to build community and increase engagement

MGM Resorts International

Allyson Faiman

Social Media Brand Manager

Microsoft’s social intelligence team turns data into insights with Sprinklr

Microsoft Corporation

Allie Webster

Market Research Manager

Microsoft navigates social chatter to create meaningful customer experiences, at scale

Microsoft Corporation

Katrina Munsell

Director, AI and Innovation

A Middle Eastern telecommunications company reduces case resolution time by 93% with Sprinklr Service

Middle Eastern Telecommunications Company

Miral Destinations redefines luxury CX in destination hospitality

Miral Destinations

Fergus Bugg

Senior Vice President of Guest Experience

How Mobily innovates to provide customer-centric care across social channels

Mobily

Mubarak Alharbi

Digital Experience General Manager

How Moen Became a Leader in Style, Service, and Social

Moen

Brittany Neish

Senior Social Strategist

Multinational electronics corporation increases customer satisfaction by four points with AI

Multinational Electronics Corporation

Multinational electronics corporation reduces customer service response times during the busiest shopping season of the year

Multinational Electronics Corporation

Global technology company transforms customer care with AI-powered OCR bot

Multinational Electronics Corporation

Nissan's Mike Disser brings passion for customer service to social media

Nissan North America

Mike Disser

Consumer and Direct Marketing Manager

How Norse launched an omnichannel customer service solution in minutes using Sprinklr Modern Care Lite

Norse Atlantic Airways

Andrew Hodges

Chief Commercial Officer

Northwestern Mutual used Sprinklr AI to power its most successful social campaign ever

Northwestern Mutual

Whitney Magnuson

Senior Director, Social Marketing

Grab your phone and an oat drink latte Here’s how Oatly wows fans on TikTok

Oatly

Catalina Östrell

Paid Social & Digital Media Lead

PDS Health unifies social media management across 1,000+ offices

PDS Health

Chris Adams

Senior Social Media Manager

How Performics unifies real-time campaign execution across 6 digital channels

Performics

Christian Arrington

Media Director

PMI transforms digital asset management workflows with 10x speed boost

Philip Morris International

Gurdip Jamal

Solutions Manager, Social

How Philips uses Sprinklr to work with 100 agency partners across the globe

Philips

Anna Stoiloudi

Social Media Manager

Pillar Marketing Corporation boosts brand equity, drives $1 million in incremental revenue

Pillar Marketing

Ben Mason

Founder and CEO

The future of marketing is human-led, AI-powered — and 200% more efficient

Pillar Marketing

Ben Mason

Founder and CEO

Planet Fitness pumps up the customer experience with Sprinklr AI+

Planet Fitness

Kara Seymour

Reputation Manager

How Prada Group leads digital innovation for luxury brands

Prada

Lorenzo Bertelli

Marketing Director

Prada enhances organic reach with real-time auto-boosting on Snapchat

Prada

From listings to likes Property Finder boosts earned engagement by 127%

Property Finder

Sherif Abdou

Senior Social Media Manager

PROS enhances team collaboration, optimizes campaign management

PROS Holdings, Inc

Leah Brown

Senior Manager of Digital Marketing

Realtime Agency optimizes LinkedIn ad spend, increasing lead volume by 37% while reducing cost per lead by 19%

Realtime Agency

Scott Keegan

Social Media Practitioner

European retail company creates best-in-class customer experience and saves 100 hours a month

Retail Company

Kiki Varga's creative journey from tattoo artistry to Roche's social media team

Roche

Kiki Varga

Digital Support Specialist

How Sam’s Club unified social customer care with a social-first digital presence

Sam’s Club

Sabrina Callahan

Senior Director of Brand and Social Marketing

Santander UK Anchors the Customer Experience in Social Media

Santander UK

Chris Parker

Senior Social Media Manager

Banco Santander unlocks scalability and efficiency in customer service

Santander UK

Adriana Luize

Senior Manager, Social Media Customer Service

The Secret Behind SAP’s World-Class Social Media Strategy

SAP

Elizabeth Hill

Vice President of Social Channels

How Social Media Fuels Digital Transformation at Shell

Shell

Americo Silva

Global Head of Digital and Social Media

Shiseido Japan boosts overall owned media account performance by 244%

Shiseido

Yuya Chiba

Assistant Brand Manager Makeup Digital Marketing Strategy Group

How Solvay Uses Social To Tell A Powerful Story

Solvay

Vincent Colegrave

Head of Digital & Social

How Sonos Established Itself as a Leader in Home Audio

Sonos

Donna Queza

Global Paid Social Media Lead

How Sonos Built a Personalized Product Launch Strategy

Sonos

Rachel Lawton

Global Social Media Manager

How Sonos improved ROAS at scale with Sprinklr

Sonos

Ingrid Harris

Marketing Manager

How do you make your digital footprint feel like a thumbprint

Sports Apparel Company

How Stage Entertainment runs the show with AI-powered insights

Stage Entertainment

Nino van Zandwijk

Social Media Specialist

How Standard Chartered humanizes the digital customer experience with Sprinklr

Standard Chartered

Aalishaan Zaidi

Global Head, Personal Banking

How Starwood Maps Social Data to Create the Ultimate Guest Experience and Drive Loyalty Beyond Reason

Starwood

Marcella Nicotera

Director of Eservice & Social Customer Care

How Talpa used Sprinklr to drive social engagement on the Voice globally

Talpa

Bluette Sjardin

VP Online Channels

Tawuniya Insurance drives 95% faster case resolution with unified contact center

Tawuniya Insurance

How TCS Interactive’s Maz Nadjm leads AI-powered digital innnovation to elevate customer experiences

TCS Interactive

Maz Nadjm

Global Social Media and Generative AI Practice

Tech company empowers global employees as brand advocates and thought leaders

Technology Company

TedxPortland - Customer Case Study

TEDxPortland

Samuel A. Baker

Content & Experiences, Core Organizing Team

Telefónica unifies contact center operations across Latin America

Telefonica

Christian Tavella

Customer Service Project Manager

Telefônica Vivo Brasil scales customer service on social channels with Sprinklr AI

Telefônica Vivo

José Reginaldo

Senior Manager of Customer Experience

How the Arnott’s Group strengthens brand trust by building direct relationships and listening to their consumers

The Arnott’s Group

Sean McLintock

Director Data and Analytics

The Met Police leverages Sprinklr to meet growing demand for services on social channels

The London Metropolitan Police

Christopher Gooch

Head of Digital

How the Loop Loft Boosted ROI by 400%

The Loop Loft

Ryan Gruss

CEO

The News Movement uses social listening to reach a new generation of consumers on social channels

The News Movement

Valentina Park

Head of Audience

Top automotive brand prioritizes VoC, boosts social media purchase rate by 173%

Top Automotive Company

How Transcosmos Improved Social Advertising Campaign Management Efficiency by Over 60%

Transcosmos

Erika Kojima

Social Ads, Internet Promotion Dept

Translink delivers first-class passenger experience, reduces average case handling time by 36%

Translink

Mo McCauley

Social and e-Commerce Manager

TrueBlue staffs up customer service on social channels

TrueBlue

Tyler Mason

Social Media Specialist

How TSB enhances customer experience while reducing overhead costs

TSB

Ravi Mitra

Social Media Manager

How Uber achieves industry-leading SLA and response times

Uber

John Marston

Global Head of Social Media Care, External Tools, and Systems Administration

How Ubisoft leveraged one unified marketing platform to increase ROI on organic social content

Ubisoft

Alexis

Associate Director of Social Media Publishing

Delivering high quality service is integral to U-Haul

Uhaul International

Toni Jones

Social Media Director

UM boosts ad campaign engagement while cutting cost per view by 50%

UM

Srinivas Rao

Performance Lead

Umniah transforms customer care with AI-powered chatbot, reduces agent handover by 53%

Umniah

Khaldoun Sweidan

Chief Commercial Officer

How University of Phoenix Drove 91% Positive Sentiment on Social

University of Phoenix

Victoria Ryan

Social Media Community Manager

Streamlining success Utility Warehouse scales partner support with Sprinklr Service Advanced

Utility Warehouse

Sean McManamon

Network Relationship Manager

How Vimeo Optimized Spend and Reduced Budget Allocation Time by 75% With Sprinklr

Vimeo

Aaron Clossey

Senior Manager Social and Content Marketing

Vodafone Germany brings efficiencies in social ads workflow with Auto Boost

Vodafone

Annika Laurien

Senior Digital Media Manager

How Vi reimagined digital care during a 2x surge in social interactions during the pandemic

Vodafone Idea Limited

Ashish Sharma

Executive Vice President, Customer Services

Vi increases positive online reviews for in-store experiences by 40%

Vodafone Idea Limited

Ashish Sharma

Executive Vice President, Customer Services

WalkMe ensures digital ROI with help from Sprinklr’s Modern Advertising & integrated Salesforce first-party data

WalkMe

Asher Yiftachel

Head of Paid Acquisition

How a Global Computer Leader Embraced China’s Customer Care Channel of Choice

WeChat

Wells Fargo ensures a consistent voice and seamless customer experience across all social channels

Wells Fargo

David Encizo

VP, Social Media Marketing Technology and Operations

How YG Entertainment harnesses global fandom with greater social media visibility

YG Entertainment

Ethan Sunguk Song

Head of Platform Group

Zenith International scales paid social across 35 markets and languages

Zenith

Sully Ellahi

Paid Social Associate Director