Case Study: Leading European Telecommunications Company cuts response time to 7 minutes and boosts engagement to 83% with Sprinklr's Social Listening Intuition (AI)

Leading European Telecommunications Company - Customer Case Study

A European telecommunications company headquartered in London (founded 2010, $1.7B+ revenue, 7,000+ employees) struggled to prioritize a high volume of customer questions and concerns arriving via social media, resulting in a 37-minute average response time.

By deploying Sprinklr’s Social Listening Intuition (AI) on top of its existing staff infrastructure, the company automated message prioritization and sped up replies. The result: average response time fell to 7 minutes, engagement rose to 83% (from 77%), and these gains were achieved with no additional personnel.