Case Study: TrueBlue boosts social care efficiency and cuts response times with Sprinklr Service Self-Serve

TrueBlue staffs up customer service on social channels

TrueBlue, a staffing, recruiting, and workforce management company, needed a scalable way to manage customer engagement across more than 600 social accounts for its PeopleReady brand. Its lean social team was using native platforms that lacked the organization, depth, and efficiency needed to deliver a strong customer experience, so it turned to Sprinklr Service Self-Serve.

Sprinklr implemented an AI-powered customer service platform with ticketing, automations, analytics, templates, and unified inbox management to streamline social care. Within 60 days, TrueBlue closed 51% more cases within SLA, improved first response time by 23 hours, reduced average handling time by more than 25 minutes, and cut average ticket closure time from 13 days to two.

TrueBlue

Tyler Mason

Social Media Specialist