Case Study: Healthcare Startup achieves 25% faster response times and 815% more positive sentiment with Sprinklr

Weight care startup quickly scales social support to serve growing number of customers and prospects

A healthcare startup focused on affordable, accessible weight care grew so quickly that its social support team was overwhelmed by inbound messages handled natively. The team needed a way to scale support across social channels, improve quality assurance and training, and gain better insight into customer and prospect conversations. The startup turned to Sprinklr and its unified customer experience management platform to address these challenges.

Using Sprinklr Service, Social Sales & Engagement, and Sprinklr Marketing and Advertising, the healthcare startup centralized social care across channels and added automated reporting and social listening. Sprinklr helped the team respond more efficiently, moderate paid and organic content, and better understand customer sentiment and recurring questions. In the first year, the startup cut average inbound response time by 25% and increased the volume of messages with positive sentiment by 815%.