Case Study: PDS Health improves social media management across 1,000+ offices with Sprinklr

PDS Health unifies social media management across 1,000+ offices

PDS Health, a healthcare support organization with 1,000+ offices across 24 states, needed a better way to manage inconsistent social media messaging, unreliable analytics, and a heavy manual review workload. Its previous tool struggled with Facebook page disconnects and couldn’t support coordinated communication across its large network, especially during COVID-19. Sprinklr Social and Sprinklr Insights were brought in to solve these challenges.

With Sprinklr, PDS Health centralized content management, automated scheduling and review responses, and gained real-time listening and benchmarking capabilities. The result was a more cohesive brand presence, less manual work, and more reliable performance data across Facebook, Instagram, YouTube, LinkedIn, Google Business Profile, and Yelp, helping the team make faster, data-driven decisions and improve overall engagement.

PDS Health

Chris Adams

Senior Social Media Manager