Case Study: Flowe achieves seamless customer experience with Sprinklr

How Flowe uses a unified platform to reach a younger generation of banking customers

Flowe, the Italian digital bank built for Millennials and Gen Z, wanted to deliver a seamless and consistent customer experience across the digital channels its users prefer. To do that, it needed a technology partner that could help its teams manage interactions efficiently and align with its vision for sustainable, customer-focused banking.

Sprinklr provided Flowe with a unified customer experience management platform that brought publishing, engagement, customer service, and insights together in one place. As a result, Flowe unified its front-office channels, onboarded 100% of its agents, and grew managed cases by more than 67% in its first year, while also supporting collaboration across customer service, marketing, social media, and data analysis teams.

Flowe

Cristina Toniazzo

Happiness and Service Perspective Leader