Case Study: Utility Warehouse boosts customer service satisfaction with Sprinklr

Streamlining success Utility Warehouse scales partner support with Sprinklr Service Advanced

Utility Warehouse, a U.K.-based multi-services provider, needed a fast, simple way to bring order to customer service chaos while scaling partner and customer interactions. The team also wanted tools for surveys, WhatsApp Business messaging, analytics, and low-training setup, and they chose Sprinklr Service Self-Serve.

Sprinklr implemented an out-of-the-box solution that was live within a week, unifying WhatsApp Business, ticketing, canned responses, and survey capabilities in one platform. The results were strong: first contact resolution rose 48% in one year, 99.19% of tickets were resolved on the first attempt, and 5-star reviews increased from 66% to 93%, all while Utility Warehouse scaled service with minimal disruption.

Utility Warehouse

Sean McManamon

Network Relationship Manager