Infobip B2B Case Studies & Customer Successes

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Infobip operates one of the world's leading proprietary messaging and communications platforms, designed to connect mobile network operators with enterprises. Offices on six continents and strategic partnerships with major telco groups enable them to provide seamless integration and delivery. Always looking for innovation and new ideas, fostering a customer-first business philosophy and being at home in every part of the world makes them the reliable provider for thousands of clients worldwide.

Case Studies

Showing 163 Infobip Customer Success Stories

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AccioJob achieves faster support and higher customer satisfaction with Infobip

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Airport AI Elevating the passenger experience with WhatsApp Business

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Anand Rathi 40% increase in CTR with WhatsApp Chatbot built by Infobip

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Angel One Redefining customer experience with a conversational omnichannel strategy

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Anghami 265% Higher Engagement with WhatsApp Business API

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Annapurna Financial Services enhances customer experience and operations with Infobip

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Apollo 24|7 achieves 95% message delivery across channels with Infobip

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AppZone achieves 98% uptime with Infobip SMS and USSD solutions

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Asia Insurance achieves 9x faster policy renewal with Infobip automated messaging

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Avon Morocco achieves 50% more sales representative activations with Infobip SMS

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AXA Partners achieves faster roadside assistance and higher customer satisfaction with Infobip

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Bajaj Auto achieves higher conversions with Infobip

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Bajaj Markets achieves 23% more leads with Infobip's RCS for Business

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BankBazaar 130% higher CTR with RCS Business Messaging

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Beam&Go achieves 30% cost savings with Infobip's unified omnichannel customer communication platform

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BFree achieves efficient, conversational debt recovery at scale with Infobip

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Biolab increases patient numbers and cuts costs with Infobip WhatsApp Business Platform

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BlaBlaCar Improving the rideshare experience and reducing driver no-shows

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Bolt achieves 40% higher driver conversion with Infobip

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Branch achieves 89.2% SMS delivery rates with Infobip

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Bukalapak achieves stronger client account security with Infobip two-factor authentication

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Cabify reduces fraudulent SMS traffic and improves OTP delivery with Infobip

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CambioReal achieves better customer experience with Infobip Conversations

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CarDekho achieves increased customer engagement and superior support with Infobip WhatsApp Business Platform

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Carsome achieves 10% higher lead quality with Infobip

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Cebu Pacific achieves higher customer engagement with Infobip

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ChatFin Expedited license renewal process with a Whatsapp Chatbot

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Chocofood achieves timely delivery notifications, fewer support calls and higher customer satisfaction with Infobip SMS verification and messaging

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Choice TechLab Scaling financial education and boosting engagement with WhatsApp automation

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CIAK Auto achieves faster response times and improved customer experience with Infobip

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Citrus achieves increased in-store footfall with Infobip push notifications

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Club Comex achieves 115% Revenue Growth with Infobip RCS Business Messaging

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ComparTfon achieves higher conversion and lower cart abandonment with Infobip

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Covéa Group achieves an 11% conversion rate with Infobip

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Croatia Osiguranje achieves faster customer resolution with Infobip

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Croatian Postal Bank (HPB) achieves reliable real-time customer communication with Infobip's mGate

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dahmakan doubles conversion rates and cuts costs with Infobip SMS

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Digitaleo achieves 3x higher conversion with Infobip RCS Business Messaging

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DinarPAY achieves 50% customer base growth with Infobip WhatsApp and SMS

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DPD achieves higher customer satisfaction and 20% lower costs with Infobip

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E-table reduces restaurant no-shows with Infobip

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EaseMyTrip achieves better conversion and customer experience with Infobip

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Eat’N’Go Staying connected to customers with SMS

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Edenred achieves 96% lower wait times and better customer satisfaction with Infobip

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Elaraby Group achieves enhanced customer satisfaction with Infobip Conversations and Answers

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Enrich achieves increased sales and customer loyalty with Infobip Conversations

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ETF Airways Improved operational efficiency and flight safety with Infobip Things

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Farm Superstores achieves 60% lower operational costs with Infobip

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Flamingo achieves higher conversions and NPS with Infobip Conversations

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Floward Scaling customer service and boosting team efficiency with a unified contact center solution

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GAME HOURS boosts female gamer engagement with Infobip

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Gamigo increases gamer engagement with Infobip's real-time SMS notifications

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Gibraltar BSN 40% lower costs for e-policy delivery with WhatsApp Business Platform

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GOAT Interactive achieves enhanced customer engagement with Infobip

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Goodera achieves higher volunteer engagement with Infobip

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Gruppo USI achieves 94% patient satisfaction with Infobip

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GTBank achieves 200%+ ROI and 160% customer growth with Infobip Email and Analytics

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HFC bank Adopting WhatsApp Business Platform to extract maximum value from its digital banking platform

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HF Group achieves 300% more new accounts with Infobip

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Hong Leong Bank achieves faster, secure PIN delivery and 50% cost savings with Infobip SMS solution

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Hospital Alemão Oswaldo Cruz improves patient communication and reduces response times with Infobip

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Hot Mobile Creating a new revenue stream with Infobip Anam Protect SMS Firewall

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Hrvatski Telekom achieves faster issue resolution and higher bill payments with Infobip

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Ibancar achieves scalable, automated customer engagement with Infobip

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Imagine CX achieves 193% more potential clients with Infobip

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Indosat Ooredoo achieves 3x international A2P SMS revenue growth with Infobip Anam Protect SMS Firewall

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Infomedia achieves higher channel revenue and customer engagement with Infobip

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Jazz improves customer service with Infobip's WhatsApp Business Platform

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Jiji Africa boosts eCommerce sales and delivery rates with Infobip Voice and SMS

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Jumia Achieving 54% cost savings in OTPs with Infobip Authenticate

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Juros Baixos achieves an 18% increase in marketing margin with Infobip Moments

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K-Electric achieves 90% increase in digital penetration with Infobip WhatsApp chatbot

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Kakao Increasing new user conversion rate to more than 90% with reliable one-time PIN delivery

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Kibon achieves 300x ROI and higher conversions with Infobip customer engagement solutions

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King Power achieves up to 15% higher customer satisfaction with Infobip

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KINZ achieves 50% lower operational costs and 30% conversion with Infobip

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Klubi achieves 4x more lead conversions with Infobip

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LankaBangla achieves 90% delivery rates with Infobip SMS and Email

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LAQO Insurance elevates customer support with Infobip's Gen-AI and Azure OpenAI

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LeanPay achieves 20% month-on-month user growth with Infobip 2FA

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LEAP Summit improves attendee engagement with Infobip Viber and SMS

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LINE TAXI achieves 100% identity protection with Infobip Number Masking

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Mahindra Group achieves 30% higher operational efficiency with Infobip WhatsApp

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Makro achieves 100% higher conversion rates with Infobip

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Mambu achieves global SMS notifications and 2FA with Infobip SMS API

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Management Financial Group achieves 20% higher open rates and 15% higher response rates with Infobip

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Marham improves appointment attendance and brand trust with Infobip Voice and SMS

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medGo achieves 99% SMS delivery rates with Infobip

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Mediclinic Boosting digital transformation with Microsoft and Infobip

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Megi Health achieves faster patient care and 65% less data collection time with Infobip Answers

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Metrobank achieves up to 50% cost reduction for rich marketing messages with Infobip

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Milaap Transforming fundraising communications with WhatsApp Business Platform

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MMDSmart achieves 4.5x revenue growth with Infobip SMS and Number Lookup

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MoneyGram Haas F1 Team: Bringing interactive game experiences to fans over messaging channels

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MrSpeedy achieves 50% cost reduction and real-time support with Infobip SMS and Voice

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Mukuru achieves faster customer service and lower costs with Infobip WhatsApp Business Platform

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Muthoot Fincorp achieves faster digital engagement with Infobip

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Mutua Madrileña improves customer experience with Infobip’s WhatsApp Virtual Assistant

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Neo Pay Iraq achieves up to 60% cost savings with Infobip Authenticate

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Nexon achieves a 98.86% email delivery rate with Infobip’s Email API

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nextbike achieves secure, trustworthy OTP delivery with Infobip

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Nickel Offering fast and simple client onboarding while optimizing costs

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Ninja Van achieves cost-effective last-mile delivery communication with Infobip

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Nissan Saudi Arabia achieves higher lead generation and engagement with Infobip

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Niva Bupa achieves higher ROI and customer acquisition with Infobip's omnichannel marketing

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NIVEA Celebrating diversity and reaching new consumers with innovative customer engagement campaign

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NLB Banka achieves 30% more sales leads with Infobip

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oladoc boosts engagement and cuts costs with Infobip SMS and Voice

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Omnilink achieves faster customer service and improved efficiency with Infobip

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One Acre Fund achieves 40k–80k daily farmer interactions with Infobip USSD Portal

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Ooredoo Algeria achieves double-digit A2P SMS traffic and revenue growth with Infobip SMS Firewall

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OpenSooq achieves 82% higher customer satisfaction with Infobip's WhatsApp Business API

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OTP Bank Serbia achieves fully automated PIN delivery and 3,000 new customers with Infobip’s SSMS

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Petpetgo Doubles Purchase Frequency with Infobip Omnichannel Customer Engagement

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Podravka achieves healthier user engagement with Infobip’s AI assistant

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Primer Group of Companies achieves 225% sales growth with Infobip Viber Business Messaging

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Proximity Designs reaches rural Myanmar farmers with Infobip Viber Business Messages

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WhatsApp customer service channel reduces cost per contact by 10x

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Rapido achieves better customer experience and delivery rates with Infobip omnichannel communications

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Rappi achieves surge in orders, sales and customer loyalty with Infobip Portal's targeted SMS campaigns

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Readmoo achieves 20% higher customer service productivity with Infobip

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Reflect Increases in-app activity with omnichannel customer engagement

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REFUNITE reconnects displaced families via SMS and USSD with Infobip

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Refunite Uniting refugees and fostering connections with USSD and SMS

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Retailo achieves higher revenue and lower costs with Infobip

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Ringo Lock reduces customer complaints by 50% with Infobip

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Rosebank College achieves efficient lead processing with Infobip

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Salmoiraghi & Viganò: Boosting CSAT scores to 100% with intuitive customer service

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Scoop Technologies achieves faster, highly engaged commuter support with Infobip's 2‑Way SMS and Zendesk integration

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Segari achieves 90% faster response times with Infobip

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Senati achieves 400% ROI with Infobip two-way SMS

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ShoeBeDo achieves 4x more online orders with Infobip

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Sila BG achieves 80% Viber click‑throughs and 3–4% traffic lift with Infobip OMNI

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Infobip IoT connectivity orchestration

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Solidaridad reaches 36,000+ farmers and miners with Infobip Voice

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Spendgo achieves greater loyalty program efficiency with Infobip

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Spoon Radio achieves 80% reduction in subscriber sign-up churn with Infobip's 2FA Authentication Solution

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Strava Beacon Improving athlete safety by SMS

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Studio Moderna achieves global reach, improved targeting and expense transparency with Infobip

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Tawseel Holding Group achieves 42x ROI with Infobip

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Telekom Deutschland achieves 2x better engagement and conversions with Infobip RCS Business Messaging

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Text Global achieves higher customer lifetime value and revenue growth with Infobip

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TLC Marketing achieves automated SMS coupon validation and faster, more effective campaigns with Infobip

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Tokio Marine achieves faster policy renewals and 70% fewer complaints with Infobip SMS

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TTN achieves real-time flight notifications and a 50% lower support workload with Infobip

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United Bank for Africa (UBA) achieves massive customer engagement and billion+ SMS reach with Infobip mGate and USSD

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Uber Providing uniform quality of service and user safety, globally

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Ubongo Edutaining kids with Whatsapp Business API powered by Answers

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Unified communications cut donor churn by 33%

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Unilever achieves 14x higher product sales with Infobip's conversational WhatsApp chatbot

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Vai de Bus achieves 98% passenger opt-in and 85% conversion with Infobip Payments on WhatsApp

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Vecindapp achieves 95% cost savings with Infobip’s secure voice communication solution

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Virgin Media O2 achieves higher engagement and phone upgrades with Infobip

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Vodafone Fiji achieves 29x higher SMS revenue with Infobip

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Volpy achieves 30% more active users with Infobip SMS

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VRL Logistics achieves automatic toll payment reconciliation with Infobip

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Wefarm achieves 97% member retention with Infobip two-way SMS

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Welthungerhilfe reaches 20,000 farmers in Zimbabwe with Infobip SMS

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Wurth achieves 6x faster sales with Infobip

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Yespo 459% revenue growth using Viber via Infobip’s wholesale solution

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Yousign achieves 97% SMS delivery rates with Infobip

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Zendesk achieves a global 2-way SMS channel and customer feedback capability with Infobip

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zingala achieves hyper-personalized customer engagement with Infobip

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