Infobip

Infobip operates one of the world's leading proprietary messaging and communications platforms, designed to connect mobile network operators with enterprises. Offices on six continents and strategic partnerships with major telco groups enable them to provide seamless integration and delivery. Always looking for innovation and new ideas, fostering a customer-first business philosophy and being at home in every part of the world makes them the reliable provider for thousands of clients worldwide.

Case Studies

Showing 152 Infobip Customer Success Stories

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Airport AI Elevating the passenger experience with WhatsApp Business

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Anand Rathi 40% increase in CTR with WhatsApp Chatbot built by Infobip

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Angel Broking Digitally transforming stock broking with WhatsApp

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Anghami 265% Higher Engagement with WhatsApp Business API

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Apollo 24|7 Digitally transforming healthcare CX with a unified omnichannel approach

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AppZone Achieving 98% uptime with SMS and USSD

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Asia Insurance 1950 9x faster policy renewal process with automated messaging

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Avon Morocco 50% more sales representative activations thanks to Infobip’s SMS

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AXA Partners Automating roadside assistance with WhatsApp

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Bajaj Auto Increased Conversions and Click-through Rates with WhatsApp and RCS

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BankBazaar 130% higher CTR with RCS Business Messaging

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Beam&Go Cuts costs by 30% with unified omnichannel customer communication

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Biolab Increased number of patients and reduced costs with WhatsApp Business Platform

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BlaBlaCar Improving the rideshare experience and reducing driver no-shows

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Bolt Driver conversion up 40% thanks to new registration journey

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Branch Using SMS to achieve the highest possible delivery rates for business-critical messages

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Bukalapak Increasing client account security with two-factor authentication

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CambioReal Better customer experience with our contact center solution Conversations

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CarDekho Improving the car buying process with WhatsApp Business Platform

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Carsome Lead conversion up by 10% with omnichannel customer experience and real-time support

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ChatFin Expedited license renewal process with a Whatsapp Chatbot

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Chocofood Authenticating mobile numbers to deliver timely notifications

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Choice TechLab Scaling financial education and boosting engagement with WhatsApp automation

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CIAK Auto Improving CX with digital customer service

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Citrus Using Push Notifications to increase store traffic and sales

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Club Comex Campaign revenue growth of 115% with RCS Business Messaging

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ComparTfon End-to-end customer engagement drives a new online sales channel

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Life Insurance Department at Covéa Group 11% conversion rate with pioneering conversational marketing campaign via RCS powered by Infobip

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Croatia Osiguranje Decreased time to resolution by providing customer service through chat apps

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Croatian Postal Bank - Customer Case Study

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dahmakan Doubled conversion rates and saved 30% costs with SMS

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Digitaleo Introducing RCS Business Messaging to clients

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DinarPAY Expanded customer base by 50% with WhatsApp and SMS

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DPD Transforming the delivery experience with Viber and SMS

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E-table Boosting e-booking by reducing restaurant no-shows

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EaseMyTrip Better conversion and customer experience with WhatsApp, RCS, and SMS

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Eat’N’Go Staying connected to customers with SMS

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Edenred UAE Transforming customer service over WhatsApp with Conversations and Answers

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ELARABY Group Enhanced customer experiences through Conversations and Answers

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Enrich Increased sales and customer loyalty with Conversations

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ETF Airways Improved operational efficiency and flight safety with Infobip Things

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Farm Superstores Reduced Operational Costs by 60% with a WhatsApp Business Chatbot

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Flamingo Increased conversions, NPS score, and customer ratings with our contact center solution – Conversations

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Floward Scaling customer service and boosting team efficiency with a unified contact center solution

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GAME HOURS Crafting effective and engaging campaigns for female gamers

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Gamigo Increasing gamer engagement with real-time SMS notifications

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Gibraltar BSN 40% lower costs for e-policy delivery with WhatsApp Business Platform

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GOAT Interactive Enhanced customer engagement with 2-way SMS and OTP

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Goodera Fulfilling volunteer opportunities using WhatsApp Business Platform

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GTBank Achieving an ROI of over 200% via Email and analytics

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HFC bank Adopting WhatsApp Business Platform to extract maximum value from its digital banking platform

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300% increase in new accounts and an improved banking experience

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Optimizing credit card PIN delivery

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Hot Mobile Creating a new revenue stream with Infobip Anam Protect SMS Firewall

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Hrvatski Telekom Introducing new communication services for enterprise clients

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Imagine CX Increasing revenue with innovative communication solutions via Infobip and Oracle’s partnership

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Indosat Ooredoo Monetizing A2P SMS traffic with Infobip Anam Protect SMS Firewall

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Infomedia Increase in channel revenue and customer engagement with omnichannel marketing

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Jazz Improved customer service with WhatsApp Business Platform

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Jiji Africa Boosting eCommerce sales through Voice and SMS solution

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Jumia Achieving 54% cost savings in OTPs with Infobip Authenticate

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Juros Baixos Increased marketing margin by 18% with Moments

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K-Electric 90% increase in digital penetration with WhatsApp chatbot powered by Infobip

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Kakao Increasing new user conversion rate to more than 90% with reliable one-time PIN delivery

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Kibon Increased campaign ROI and conversion with Infobip’s customer engagement solution

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Increased customer satisfaction using automated messaging

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KINZ Secure and innovative data validation with a single omnichannel communication platform

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Klubi Innovating Brazil’s credit market with smart automation and conversational experiences

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LankaBangla 90% delivery rate achieved through personalized messaging

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LAQO Insurance elevates support with Infobip’s gen-AI and Azure OpenAI partnership

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Leanpay 20% month-on-month growth in registered users with two-factor authentication

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LEAP Summit Improving attendee experience with Viber and SMS

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LINE TAXI Providing 100% identity protection to maximize user privacy

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Increased operational efficiency by 30% with WhatsApp

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Makro 100% increase in conversion rate with personalized omnichannel eCoupon campaign managed with Moments

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Mambu – Communication solution for a SaaS platform

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Management Financial Group Increasing response and open rates for a multi-brand portfolio through a single communications platform

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Marham Connecting doctors and patients in Pakistan with Voice and SMS

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medGo Achieving high message delivery rates to connect hospitals with on-call staff

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Mediclinic Boosting digital transformation with Microsoft and Infobip

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Megi Health Platform Optimizing patient care with an interactive chatbot built using Infobip Answers

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Metrobank Enhanced marketing communications and significant cost efficiencies with Viber for Business

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Milaap Transforming fundraising communications with WhatsApp Business Platform

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MMDSmart 4.5x revenue growth with SMS and Number Lookup

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MrSpeedy Enabling real-time support with SMS and Voice during Covid

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Mukuru Faster customer service and reduced costs with WhatsApp Business Platform

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Muthoot FinCorp Accelerated digital transformation with omnichannel customer engagement

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Mutua Madrileña Improving customer experience with WhatsApp Virtual Assistant

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Nexon Achieving a 98.86% email delivery rate with Infobip’s Email API and deliverability service

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nextbike Innovating transactional use cases with a secure and engaging rich messaging approach

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Nickel Offering fast and simple client onboarding while optimizing costs

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Ninja Van Optimizing last-mile delivery communication and experience with SMS

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Nissan Saudi Arabia 138% increase in leads generated with a chatbot after introducing a verified WhatsApp Channel

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Niva Bupa Increasing customer acquisition and ROI with a rich, omnichannel marketing strategy

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NIVEA Celebrating diversity and reaching new consumers with innovative customer engagement campaign

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NLB Banka Increasing sales leads by 30% with a new communication channel

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Oladoc Increased engagement and reduced costs with Infobip SMS and Voice

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Omnilink Faster customer service and improved efficiency – over a single platform

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One Acre Fund Driving 40k to 80k interactions per day through USSD Portal

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Double-digit increase in A2P SMS traffic and revenue with Infobip SMS Firewall solution

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OpenSooq 82% increase in Customer Satisfaction with WhatsApp Business API

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OTP Bank Introducing SSMS for PIN delivery

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Petpetgo Doubled purchase frequency with an omnichannel customer engagement solution

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Podravka Empowering users to make healthy choices with an engaging AI-assistant

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Primer Group Boosting sales by 225% using Viber

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Proximity Designs Overcoming challenges in smallholder farming in Myanmar with Viber

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WhatsApp customer service channel reduces cost per contact by 10x

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Viber and omnichannel communications for elevated customer experience

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Targeted sms campaigns that deliver

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Readmoo Scaling customer service and improving agent productivity with a unified contact center solution

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Reflect Increases in-app activity with omnichannel customer engagement

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Reconnecting families through SMS and USSD services

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Refunite Uniting refugees and fostering connections with USSD and SMS

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Retailo Elevating CX and growing revenue with Infobip

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Ringo Lock Reducing customer complaints by 50% with Infobip Things

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Rosebank College Efficiently processing 200k leads with Infobip

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Salmoiraghi & Viganò: Boosting CSAT scores to 100% with intuitive customer service

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Two-way SMS empowering customer support

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Segari 90% reduction in response time with fast and contextualized support

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Senati Streamlining student enrollment with two-way SMS

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ShoeBeDo 4x order increase through personalized Viber communications

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Omni adds rich viber engagement capabilities

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Infobip IoT connectivity orchestration

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Solidaridad Increased reach with Voice communication

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Spendgo Increasing loyalty program efficiency for businesses with omnichannel communications by partnering with Infobip

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Spoon Radio 80% reduction in subscriber sign-up churn with an optimized 2FA authentication solution from Infobip

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Strava Beacon Improving athlete safety by SMS

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Studio Moderna Increasing engagement with customized campaigns

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Tawseel 32x increase in ROI with conversational support via WhatsApp powered by a unified communications platform

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Telekom Deutschland Increase in campaign performance with RCS Business Messaging

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Text Global Increased customer lifetime value and stickiness with modular API solutions and omnichannel capabilities

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TLC Marketing Streamlining campaign management

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Tokio Marine Faster policy renewals and 70% fewer complaints with SMS

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TTN Real-time flight information for passengers worldwide

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Powering high-volume customer communication

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Uber Providing uniform quality of service and user safety, globally

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Ubongo Edutaining kids with Whatsapp Business API powered by Answers

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Unified communications cut donor churn by 33%

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Unilever Promoting new products with a WhatsApp Business chatbot

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Vai de Bus Revolutionizing public transportation ticketing with conversational commerce via Payments on WhatsApp

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Vecindapp 95% cost savings and secure reception-to-resident communications with an integrated Voice channel

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Virgin Mobile (now Virgin Media O2) Increased engagement and phone upgrades through rich, interactive RCS messages

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Vodafone Fiji Increased revenue and monetized A2P SMS with Anam Protect SMS Firewall solution

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Volpy Successfully re-engaging dormant users with SMS

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VRL Logistics Ltd Automating toll payment checking over SMS

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Wefarm Retaining 97% of members using two-way SMS

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Welthungerhilfe Educating farmers in Zimbabwe with help from Infobip SMS

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Würth 6x faster sales with improved delivery and payment processes

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Yespo 459% revenue growth using Viber via Infobip’s wholesale solution

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Yousign Increasing SMS delivery rates to authenticate signers

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Adding a cloud-based SMS app

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zingala Hyper-personalizing the customer journey with data-driven CX

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