Case Study: Apollo 24|7 achieves 95% message delivery across channels with Infobip

Apollo 24|7 Digitally transforming healthcare CX with a unified omnichannel approach

Apollo 24|7 was undergoing a major digital transformation to expand its digital presence, streamline operations, and improve patient experience. To support patient-centric healthcare CX across appointment booking, diagnostic test scheduling, lab results, and live customer care, Apollo 24|7 partnered with Infobip for a unified omnichannel CPaaS solution.

Infobip implemented an omnichannel communications approach that connected patient interactions across channels and enabled end-to-end care. As a result, Apollo 24|7 achieved a 95% message delivery rate across all channels, improving the patient experience while also helping drive faster, more efficient customer engagement with real-time support from Infobip’s local CX consultants.

Apollo 24|7

Prateek Tomar

Vice President & Head of Digital Technology