Case Study: nextbike achieves secure, trustworthy OTP delivery with Infobip

nextbike Innovating transactional use cases with a secure and engaging rich messaging approach

nextbike, a bike-sharing provider serving both B2C and B2G customers, needed a secure and reliable way to deliver timely transactional messages at scale while reducing fraud risk and building trust. To meet this challenge, nextbike worked with Infobip and used SMS alongside RCS Business Messaging (RBM) for OTP delivery and verification.

Infobip implemented an omnichannel communications approach that combined the reach of SMS with the security and richer branding of RCS Business Messaging. The result was more secure OTP delivery, improved user experience, and stronger customer trust, with a reported 90% secure delivery rate. Infobip also helped nextbike enhance brand perception through verified, engaging messaging.

nextbike

Tonio Bierhoff

Head of Marketing