Case Study: Elaraby Group achieves enhanced customer satisfaction with Infobip Conversations and Answers

ELARABY Group Enhanced customer experiences through Conversations and Answers

Elaraby Group wanted to strengthen customer experience as it expanded into new markets, with a focus on improving service quality and making customer support easier and more flexible. To do this, Elaraby Group worked with Infobip and added WhatsApp Business as a new communication channel through Infobip Conversations and Answers for omnichannel communication.

Using Infobip’s Conversations and Answers, Elaraby Group made it simpler for customers to reach support on their preferred channel and achieved a rapid increase in customer satisfaction. The company reported an unprecedented level of customer satisfaction, reflecting more flexible communication and better support delivery through Infobip.

Elaraby Group

Manal Negmeldin

Head of Direct Sales