Case Study: Segari achieves 90% faster response times with Infobip

Segari 90% reduction in response time with fast and contextualized support

Segari faced slow response times and decentralized customer data, which led to customer churn and a need to improve both the customer and agent experience. The company turned to Infobip’s customer communications platform, using Conversations and Moments to streamline support and better manage customer engagement.

With Infobip, Segari automated parts of its customer communication, improved responsiveness, and increased support efficiency. The results included a 90% reduction in response time, 90% faster response rates, and 87% positive feedback, helping drive better customer satisfaction and conversion growth.

Segari

Arsyad Amien

Head of Customer Experience