Infobip
163 Case Studies
Case Study: Jazz improves customer service with Infobip's WhatsApp Business Platform
A Infobip Case Study
Jazz Improved customer service with WhatsApp Business Platform
Jazz, a telecom provider serving 59 million subscribers, wanted to improve customer service by offering faster self-service options and reducing the cost of handling routine requests. It worked with Infobip, using the WhatsApp Business Platform and WhatsApp Business API to streamline customer interactions.
Infobip helped Jazz integrate WhatsApp-based self-service for alerts and processes, making support easier and more efficient. As a result, Jazz cut tax certificate call costs by 32% and achieved a Net Promoter Score of 80/100, while customers reported higher satisfaction with the simplified experience.
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Jazz
Saad Iqbal
Head of Automation