Case Study: Bukalapak achieves stronger client account security with Infobip two-factor authentication

Bukalapak Increasing client account security with two-factor authentication

Bukalapak needed to improve client account security while addressing security breaches and low conversion rates. The company turned to Infobip for two-factor authentication via SMS to help protect user accounts and strengthen trust.

Infobip implemented a fast, reliable, and easy-to-deploy 2FA SMS solution with real-time delivery monitoring. The result was a 4–5% increase in delivery rates, improved user security, and higher revenue and profitability for Bukalapak.

Bukalapak

Stefio Kurniadi

Chief Operating Officer