Case Study: KINZ achieves 50% lower operational costs and 30% conversion with Infobip

KINZ Secure and innovative data validation with a single omnichannel communication platform

KINZ was struggling with manual, disjointed data validation and client authentication processes, needing a more secure and efficient way to manage customer interactions. Infobip provided a single omnichannel communication platform, combining CPaaS and SaaS capabilities to unify validation and authentication across channels.

Using Infobip’s Moments, Conversations, Voice, WhatsApp, and SMS solutions, KINZ automated customer journeys and strengthened platform security. The result was a 50% reduction in operational costs, a 30% conversion rate, and a 20% increase in agent efficiency, helping KINZ advance its digital transformation and build stronger stakeholder relationships.

KINZ

Khaled M Khalifeh

CEO & Tech Thought Leader