Case Study: DinarPAY achieves 50% customer base growth with Infobip WhatsApp and SMS

DinarPAY Expanded customer base by 50% with WhatsApp and SMS

DinarPAY needed to overcome limited reach caused by a lack of communication channels for banking updates, authentication, and customer notifications. The company turned to Infobip and its WhatsApp and SMS capabilities to better connect with customers where they already are.

By pairing WhatsApp with SMS, Infobip helped DinarPAY achieve full coverage for requests and notifications, expand its customer base by 50%, and reach a 70% success ratio in resolving customer queries. The solution also supports service at scale, with DinarPAY serving 40K customers.

DinarPAY

Moad Alhashmi

Sales & Marketing Director