Case Study: Flamingo achieves higher conversions and NPS with Infobip Conversations

Flamingo Increased conversions, NPS score, and customer ratings with our contact center solution – Conversations

Flamingo needed a better way to handle customer support as time-consuming voice calls overwhelmed agents and led to negative feedback. To improve service, Flamingo turned to Infobip’s contact center solution, Conversations, along with a self-service chatbot.

Infobip implemented a digital, easy-to-use support setup that gave customers faster, more convenient service and made onboarding simpler for agents. As a result, Flamingo saw an 11% increase in online sales conversion rate and an 18% increase in NPS score, alongside higher customer ratings and satisfaction.

Flamingo

Claudia Constanza Wilches

IT and Supply Manager