Case Study: Vecindapp achieves 95% cost savings with Infobip’s secure voice communication solution

Vecindapp 95% cost savings and secure reception-to-resident communications with an integrated Voice channel

Vecindapp needed a more cost-effective and secure way to connect reception staff with residents, while improving communication beyond email. The company used Infobip’s Call Link solution and joined Infobip Startup Tribe to test new communication channels without major upfront investment.

With Infobip, Vecindapp implemented secure voice communication for staff and residents and later expanded its digital communication strategy with WhatsApp, improving communication effectiveness from 45% with email to 90% with WhatsApp. The result was 95% cost savings, greater staff efficiency, and a trusted new communication channel, and Vecindapp plans to extend its setup with more channels and automation through Infobip.

Vecindapp

Sergio Rios Giraldo

Co-Founder