Case Study: Biolab increases patient numbers and cuts costs with Infobip WhatsApp Business Platform

Biolab Increased number of patients and reduced costs with WhatsApp Business Platform

Biolab, a healthcare provider, needed a better way to stay connected with patients and make it easier for them to access services, book appointments, and follow up without relying on the call center. The company turned to Infobip and its WhatsApp Business Platform to support this challenge and improve its house call service.

Infobip implemented a WhatsApp-based solution that let Biolab bring lab services directly to patients, whether at home or another location, and handle information, scheduling, and follow-up through WhatsApp. The results included a 13.2% increase in the number of patients and a 17% reduction in operating costs, showing clear efficiency and growth gains for Biolab.

Biolab

Sanad AbdelNour

Visual and Digital Development Manager