Case Study: Megi Health achieves faster patient care and 65% less data collection time with Infobip Answers

Megi Health Platform Optimizing patient care with an interactive chatbot built using Infobip Answers

Megi Health needed to improve patient care by streamlining the diagnosis process and offering round-the-clock support throughout the medical journey. To do this, Megi Health worked with Infobip and used Infobip Answers to build an interactive virtual assistant delivered over WhatsApp.

Infobip helped Megi Health create a chatbot that is simple to use and valuable for patients, supported by best-practice guidance from Infobip consultants. The solution delivered an 86% CSAT score and a 65% reduction in data collection time, showing a measurable improvement in patient experience and operational efficiency.

Megi Health

Nina Šesto

Chief Executive Officer