Case Study: oladoc boosts engagement and cuts costs with Infobip SMS and Voice

Oladoc Increased engagement and reduced costs with Infobip SMS and Voice

oladoc needed a way to improve low SMS delivery rates that were hurting customer retention, patient show-up rates, and overall support quality. The company turned to Infobip and its SMS and Voice solutions to find a more reliable international provider.

With Infobip, oladoc increased appointment show-up rates by 10% and overall revenue by 5%, while also reaching a 90% SMS delivery rate. Infobip’s competitive pricing helped reduce costs by 25%, and its reporting tools gave oladoc better visibility for campaign optimization.

oladoc

Hamza Iqbal

Data Analyst