Case Study: Tokio Marine achieves faster policy renewals and 70% fewer complaints with Infobip SMS

Tokio Marine Faster policy renewals and 70% fewer complaints with SMS

Tokio Marine faced a long and costly policy renewal process and needed a better way to communicate with up to 150,000 subscribers daily. Using Infobip’s SMS solution, the company aimed to improve renewal experiences, reduce complaints, and streamline customer communications.

Infobip implemented SMS messaging to support policy renewals, delivering measurable improvements: 90% SMS delivery rates, a 2x faster renewal process, and a 70% decrease in customer complaints. Tokio Marine also reported major productivity gains, with two employees now handling work that previously required 10 staff.

Tokio Marine

Kriangkrai Kimchan

Assistant Manager, Back-end Development of Information Technology Department