Case Study: Asia Insurance achieves 9x faster policy renewal with Infobip automated messaging

Asia Insurance 1950 9x faster policy renewal process with automated messaging

Asia Insurance 1950 faced inefficient and expensive policy renewal processes that consumed valuable resources and slowed service delivery. The company worked with Infobip to automate and digitalize messaging, integrating LINE and SMS with its CRM to improve the renewal experience.

With Infobip’s solution, Asia Insurance achieved a 9x faster policy renewal process, along with an 83% reduction in costs and a 60% reduction in workload. Infobip helped streamline operations and free up staff to provide better client service, while enabling future expansion of more CRM-connected channels.

Asia Insurance

Kittikorn Ponposh

Assistant Managing Director