Case Study: King Power achieves up to 15% higher customer satisfaction with Infobip

Increased customer satisfaction using automated messaging

King Power Click wanted to keep customers better informed about purchases and deliveries while improving security and reducing the time and cost of manual communication. To do this, King Power integrated its systems with Infobip’s automated messaging solution.

Infobip helped King Power automate notifications and streamline messaging, resulting in timely updates for customers and improved loyalty. The implementation led to up to a 15% increase in customer satisfaction, while also saving time and cutting costs, with support from Infobip making the process easier.

King Power

Panithan Termsaithong

Vice President of Marketing