Case Study: CarDekho achieves increased customer engagement and superior support with Infobip WhatsApp Business Platform

CarDekho Improving the car buying process with WhatsApp Business Platform

Cardekho wanted to improve the car-buying experience and meet rising customer communication demands, while providing more engaging support and product information. To do this, the company worked with Infobip and used the WhatsApp Business Platform to better connect with customers.

Infobip implemented WhatsApp Business capabilities for Cardekho, helping the brand deliver richer, more impactful communications and support. The result was stronger customer engagement and improved service, with measurable impact including 15,000 conversations per day and 2 million sessions during the campaign period.

Cardekho

Anurag Jain

Chief Operations Officer and Co-founder