Case Study: Ninja Van achieves cost-effective last-mile delivery communication with Infobip

Ninja Van Optimizing last-mile delivery communication and experience with SMS

Ninja Van needed a cost-effective, reliable way to send the millions of SMS notifications required for last-mile delivery across Southeast Asia. With each parcel generating 1–2 messages, the company worked with Infobip to improve delivery communication and customer experience at scale.

Infobip provided its SMS platform to deliver notifications securely and reliably, with tailored support throughout the rollout. The result was increased customer satisfaction and around a 7% reduction in monthly cost, helping Ninja Van manage about 1 million parcels per day more efficiently.

Ninja Van

Shaun Chong

CTO and Co-founder