Case Study: TTN achieves real-time flight notifications and a 50% lower support workload with Infobip

TTN Real-time flight information for passengers worldwide

TTN, the global online travel agency, needed a reliable way to send critical flight updates to passengers worldwide, even when internet access was unavailable. To solve this, TTN turned to Infobip and its communications platform to improve message deliverability, reduce SMS costs across markets, and keep travelers informed in time.

Infobip implemented real-time SMS notifications through API integrations across TTN’s websites, supported by global network coverage and direct operator connections, with additional channels like Viber and Facebook Messenger for less urgent updates. The result was a 50% decrease in customer care workload, along with fewer passenger complaints and improved customer experience through timely, cost-effective communication.

TTN

Nazar Kobryn

Product Manager