Case Study: CambioReal achieves better customer experience with Infobip Conversations

CambioReal Better customer experience with our contact center solution Conversations

CambioReal needed to build trust with skeptical users, simplify a complex registration process, and reduce pressure on its overloaded customer support team. The company turned to Infobip and its Conversations contact center solution, with WhatsApp built in to match how customers in Brazil prefer to communicate.

Infobip helped CambioReal transform its contact center into a customer experience center by giving agents tools to deliver faster, more detailed support while making registration easier for users. The result was improved customer satisfaction, more registrations, and happier, more productive agents.

CambioReal

Livia Cassel

Business Development Manager