Case Study: MrSpeedy achieves 50% cost reduction and real-time support with Infobip SMS and Voice

MrSpeedy Enabling real-time support with SMS and Voice during Covid

MrSpeedy, a same-day delivery provider in Malaysia, faced a sudden 10-fold surge in demand during Covid-19 while needing to support customers and drivers remotely with a limited headcount. The company needed a reliable communication solution to keep service running smoothly and maintain always-on customer support, and it was already using Infobip’s SMS service.

Infobip expanded MrSpeedy’s setup with SMS API and Voice to handle verification, tracking, order updates, and real-time enquiries. This helped MrSpeedy provide 24/7 support, scale quickly, and improve delivery performance, while achieving a 50% cost reduction.

MrSpeedy

Chun Hean Goh

Country Manager