Case Study: Chocofood achieves timely delivery notifications, fewer support calls and higher customer satisfaction with Infobip SMS verification and messaging

Chocofood Authenticating mobile numbers to deliver timely notifications

Chocofood, an online food-ordering platform, struggled with frustrated customers and high call volumes because users received no updates between ordering and delivery and some registered with invalid phone numbers. To address this, Chocofood selected Infobip and its SMS communications platform, leveraging Infobip’s user-friendly APIs and SMS-based 2‑Factor Authentication to validate numbers and enable time-sensitive messaging.

Infobip implemented SMS-based 2FA and automated order and delivery notifications via the Infobip platform, giving customers timely updates. The result was a noticeable drop in inbound calls, higher customer satisfaction, reduced customer service costs, and a reliable, globally-present SMS partner to support Chocofood’s international expansion—supported by Infobip’s 24/7 support.

Chocofood

Nikolay Shcherbak

Finance Director