Case Study: AccioJob achieves faster support and higher customer satisfaction with Infobip

AccioJob Elevating customer interactions with automation and omnichannel connectivity

AccioJob, a leading EdTech company in India, needed to automate repetitive student queries, reduce manual support work, and deliver more targeted communication across the customer journey. To address this challenge, AccioJob partnered with Infobip and used its WhatsApp Business Platform, Answers chatbot builder, and Conversations contact center solution to create a more efficient omnichannel support experience.

Infobip implemented a WhatsApp chatbot with automated flows, instant FAQ handling, and seamless handoff to live agents when needed, while also supporting marketing notifications and reminders through WhatsApp. The result was a 40% reduction in support wait time, improved CSAT, reduced agent workload, and stronger team satisfaction, helping AccioJob provide 24/7 personalized support.

AccioJob

Mansi Singh

Head of Customer Success and Partnerships