Case Study: Text Global achieves higher customer lifetime value and revenue growth with Infobip

Text Global Increased customer lifetime value and stickiness with modular API solutions and omnichannel capabilities

Text Global needed to expand beyond its original bulk SMS marketing platform as customer use cases evolved faster than its capabilities. To support growth across industries, Text Global looked to Infobip for a partnership and resell model that would let it retain business, reduce churn, and bring new omnichannel services to market more quickly.

Infobip provided a modular API-driven communications solution, including SMS API, omnichannel marketing automation, and conversational tools across Voice, RCS, Email, and SMS. With Infobip, Text Global unlocked new use cases, improved account management, and increased client stickiness, driving revenue growth of 30–45% year over year and a reported CAGR of 78.98%.

Text Global

Andrew Cook

Managing Director