Case Study: CIAK Auto achieves faster response times and improved customer experience with Infobip

CIAK Auto Improving CX with digital customer service

CIAK Auto needed to improve customer service despite communication limitations that were slowing response times and affecting the customer experience. The company turned to Infobip’s cloud contact center solution, Conversations, to help its agents respond faster and share accurate information across multiple channels.

With Infobip, CIAK Auto added WhatsApp, Viber, Live Chat, Google’s Business Messages, and Apple Messages for Business, making onboarding easy and delivering an immediate boost in service quality. The result was drastically reduced waiting times, 79% better response times, 90% traffic growth, and a 33% click-to-open rate, all contributing to a stronger customer experience.

CIAK Auto

Marin Morić

Sales Associate