Case Study: Petpetgo Doubles Purchase Frequency with Infobip Omnichannel Customer Engagement

Petpetgo Doubled purchase frequency with an omnichannel customer engagement solution

Petpetgo was facing low return on advertising spend (ROAS) and a lack of real-time insights, which made it harder to improve marketing performance. To address this, Petpetgo turned to Infobip and used Infobip Moments, along with People CDP, as an omnichannel customer engagement solution.

Infobip helped Petpetgo gather and segment customer data, automate marketing, and deliver personalized messaging with end-to-end onboarding support. As a result, Petpetgo doubled purchase frequency and reduced advertising spend by 10%, showing a clear measurable impact from Infobip’s platform.

Petpetgo

Layra Liao

Founder & CEO